Privacy Policy

1. Who We Are

Tech-Stun Limited ("Tech-Stun", "we", "us", or "our") is a technology company registered in Kenya, providing software development, SaaS products, and AI solutions. Our registered address is Nairobi, Kenya.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, or services.

2. Information We Collect

Information you provide directly

• Contact details (name, email, phone number, company name) when you fill in forms or request demos
• Account credentials when you register for any of our SaaS products
• Payment information (processed securely via third-party payment providers — we never store card details)
• Communications you send us via email, WhatsApp, or contact forms

Information collected automatically

• Usage data — pages visited, features used, session duration
• Device and browser information
• IP address and approximate location
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services and products
• Process transactions and send related information
• Respond to enquiries, support requests, and demo bookings
• Send service updates, security alerts, and administrative messages
• Send marketing communications (you can opt out at any time)
• Analyse usage patterns to improve product functionality
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contract performance — to deliver services you have requested
• Legitimate interests — to improve our products and communicate with you
• Consent — for marketing emails and non-essential cookies
• Legal obligation — to comply with Kenyan law and KRA requirements

5. Data Sharing

We do not sell your personal data. We may share it with:

• Service providers — hosting, analytics, payment processing, and email delivery partners who process data on our behalf
• Legal authorities — when required by Kenyan law or valid legal process
• Business transfers — in the event of a merger or acquisition

6. Cookies

We use essential cookies to operate the site and analytics cookies to understand usage. You can control non-essential cookies through your browser settings. A cookie consent banner is displayed on first visit.

7. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Account data is deleted within 90 days of account closure. Contact enquiries are retained for 24 months.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to processing for marketing purposes
• Data portability (receive your data in a structured format)

To exercise these rights, email us at privacy@tech-stun.com.

9. Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, regular security audits, and penetration testing. No system is 100% secure — we will notify you promptly of any breach affecting your data.

10. Contact Us

For privacy-related questions or requests:

• Email: privacy@tech-stun.com
• Address: Tech-Stun Limited, Nairobi, Kenya